We offer tiered response times based on the severity of your issue:

• Emergency Support: 15-30 minutes for critical system failures
• High Priority: 1-2 hours for major functionality issues
• Standard Support: 4-8 hours for general IT inquiries

Our emergency support line (+254 722 987 654) is available 24/7 for critical issues affecting your business operations.

We offer three main support packages tailored for Kenyan businesses:

• Essential Support (KSh 15,000/month): Basic coverage for 1-5 employees
• Growth Package (KSh 25,000/month): Comprehensive support for 6-15 employees
• Professional Package (KSh 45,000/month): Full-service support for 16-30 employees

All packages include remote support, while higher tiers include on-site visits and proactive monitoring.

The duration depends on the office size and complexity:

• Small Office (1-10 users): 2-3 days
• Medium Office (11-25 users): 3-5 days
• Large Office (26+ users): 5-10 days

This includes network planning, hardware installation, configuration, and testing. We provide a detailed project timeline during the initial consultation.

Yes, we offer comprehensive hardware solutions including:

• Procurement: Sourcing quality hardware from trusted suppliers
• Installation: Professional setup and configuration
• Maintenance: Ongoing support and repairs
• Warranty Management: Handling manufacturer warranties

We work with leading brands like Cisco, HP, Dell, and Ubiquiti to ensure reliability and performance.

We implement a multi-layered security approach including:

• Endpoint Protection: Advanced antivirus and malware protection
• Network Security: Firewalls, intrusion detection, and VPNs
• Email Security: Spam filtering and phishing protection
• Data Backup: Automated cloud and local backups
• Security Awareness: Employee training programs
• Compliance: Assistance with Kenya Data Protection Act requirements

We follow the 3-2-1 backup rule for comprehensive data protection:

• 3 Copies: Maintain at least three copies of your data
• 2 Media Types: Store on two different media types (cloud + local)
• 1 Offsite: Keep one copy offsite for disaster recovery

Our disaster recovery solutions ensure business continuity with recovery time objectives (RTO) as low as 4 hours for critical systems.

We offer flexible payment options for your convenience:

• Bank Transfer: Direct deposits to our corporate account
• MPESA: Direct payments via Lipa Na MPESA
• Cheque: Company cheques accepted
• Credit Card: Visa and Mastercard payments
• Monthly Invoicing: For established business accounts

All payments are in Kenyan Shillings and invoices include detailed breakdowns of services rendered.

Yes, we offer flexible package changes to match your business needs:

• Upgrades: Immediate activation, pro-rated billing
• Downgrades: Effective from next billing cycle
• No Lock-in Contracts: 30-day notice for service cancellation
• Custom Packages: Tailored solutions for unique requirements

Contact your account manager to discuss package changes that best suit your current business needs.

Yes, we provide 24/7 emergency support for critical issues:

• Emergency Line: +254 722 987 654 (available 24/7)
• Response Time: 15-30 minutes for emergency calls
• Coverage: All support packages include emergency access
• Additional Charges: May apply for non-contract clients

Emergency support covers critical system failures, security breaches, and major downtime issues affecting your business operations.